And you may read that as you wish.
Customer approaches customer services window with query.
[Background: customer services desk window comprises bullet proof glass and communication is via a two way microphone/speaker system.]
Customer asks question, customer services cover (me) provides answer that is accurate, complete and consise.
Customer indicates she hasn't understood.
Customer services cover repeats answer.
Customer mutters "Oh, I suppose I should put my hearing aid in, wait a minute."
Yes dear, that would be a good idea.
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